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In simple terms, it’s Balodana’s policy to protect your privacy to the full extent of our capability. We take this stuff seriously!
THE CAVEATS AND DISCLOSURES:
We do use modern tools of digital marketing, such as ad tracking and cookies, that help us make better decisions. That means we have code on our site that tracks your usage and movements on the site. Creepy, yes, but that’s how technology works these days. Without it, we would waste a lot of time and money guessing what makes you happy here at Balodana. Please rest assured this site shall only collect personal information you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided on this site.
If you use a social login, we will access your name and email address from that social platform. We may also access your location so that we can determine you are in a market we serve. We won’t access your friends or other social information unless you explicitly provide it as part of a promotion such as referral programs. If you provide your email address or other personal information to us, we’re going to send you emails (subject to your subscriber preferences). If you provide your details to a merchant, you agree to allow them to communicate with you, too. Balodana, LLC does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.
WHAT PERSONALLY IDENTIFYING INFORMATION DOES BALODANA COLLECT AND HOW DOES BALODANA USE IT?
In order to access certain services and portions of the websites or marketing programs we offer, you may be required to register by providing certain, limited, personal information such as your name, your email address or billing information, shopping preferences or other data which can be reasonably linked to such information by Balodana. Balodana may use this information to contact you to send information regarding Balodana purchase and customer service, as well as newsletters, promotional materials, and information about products.
When you send emails or other communications to Balodana, Balodana may retain those communications in order to process your inquiries, respond to your requests and improve Balodana’s products and services.
Balodana uses collected personal information for the following general purposes: products and services, billing, identification and authentication, products and services improvement, contact, and research. If Balodana uses your personal information in a manner different than the purposes for which it was collected as disclosed in this policy and otherwise by Balodana to you, then Balodana will ask for your consent prior to such use.
In addition, participating Balodana merchants may contact you about the merchandise you purchased from them, as well as answer any inquiries and customer service issues. They may also send you promotional information about their merchandise and promotions.
At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from balodana.com. Balodana, LLC may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.
WHAT TRACKING INFORMATION DOES BALODANA COLLECT AND HOW DOES BALODANA USE IT?
When you visit our site we will store a cookie in your browser. A cookie is a small file containing a string of characters that is sent to your computer when you visit a website and stored on your computer’s hard drive. When you visit the website again, the cookie allows that site to recognize your browser. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of Balodana’s website features or services may not function properly without cookies. For example, cookies may be required to use certain Balodana services for personalizing your online experience by saving preferences, login information and other personalization experiences. Cookies may be used to collect information, including personal information, such as: your IP address, your operating system type, and the date and time of your visit. This information helps us user experience and understand trends, as well as potentially combat fraud or misuse. We also may leverage third party tracking code to help us evaluate outcomes of our marketing programs, such as Google Tag Manager. We only work with trusted partners who have strong privacy policies in place to protect your data and to minimize the amount of data they harvest.
All information that Balodana collects may be used for improving our products and services, providing more effective customer service, performing research, and identifying ways of improving our site.
HOW DOES BALODANA STORE MY DATA?
Balodana uses its own and third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our business. The technical processing and transmission of the Service, including your content, may involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Currently, Balodana and its authorized third party vendors and hosting partners process data (including possibly your personal information) on servers in the United States of America. In some limited cases, personal information may be processed and stored outside the United States of America.
All customer data, including service records and cleanup documentation, is stored on a secure server within a high security firewall, with restricted access to external networks.
WHEN DOES BALODANA DISCLOSE MY DATA?
Balodana only shares information with other companies or individuals outside of Balodana in the following limited circumstances:
With your consent, as in providing it to merchants who may wish to contact you regarding a purchase you made.
When Balodana has a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) comply with valid legal processes, applicable law, regulation or enforceable governmental requests; (b) when your actions violate the Terms of Service; (c) to protect user security, the security of other persons, or the security of Balodana, consistent with applicable laws; and (d) to defend or assert our legal rights.
To our subsidiaries, affiliated companies and service providers, such as credit-card payment processors or third party API resources for marketing and research tools, who perform services on our behalf. These subsidiaries, affiliated companies and service providers may have access to information, including personal information, only as needed to perform their functions and are not permitted to share or use such information for any other purposes.
YOUR CHOICES, ACCESSING AND UPDATING INFORMATION
If you become a customer, you may control certain information stored by Balodana. For example, Balodana collects your email address. If you previously opted-in to receive marketing emails, but no longer want us to contact you for marketing purposes, you can change your account settings by opting out of marketing-related emails. Please remember that we will always need an email for mandatory service communications such as shipping notices, customer service issues, and security announcements.
Because of the way Balodana maintains certain records, after we delete your information, residual copies may take a period of time before they are deleted from Balodana’s active servers and may remain on backup systems.
All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe to [email protected]. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe and/or opt-out.
SECURITY AND RETENTION
Balodana takes commercially reasonable security measures to guard your information from unauthorized access to or unauthorized alteration, disclosure or destruction. These measures include safeguards such as firewalls, encryption and secure technology. Certain areas of the Balodana websites such as online payment may only be accessed with a user ID and password. It is your responsibility to keep your password confidential and not disclose it to any other person. You are responsible for all persons using your user ID and password. Please advise us immediately if you believe your user ID and password have been compromised.
Balodana restricts access to your information to Balodana employees, contractors and agents who need to know the information in order to process it on Balodana’s behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, while Balodana uses commercially reasonable efforts to protect your information, Balodana cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your information, you agree that intentional misconduct will be the standards used to measure our compliance with this duty.
Balodana retains information for as long as required, allowed or Balodana believes it is useful, but does not undertake retention obligations. Balodana may dispose of information in Balodana’s sole discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records of your data.
ACCEPTANCE OF TERMS
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