Happiness guarantee banner image

Your Happiness is Our Mission

When we set out to build our company, we envisioned that our “Why?” for Balodana was to make women happy! (And also, save the planet...lofty goals, yes, but we aim high around here.)

We know it seems risky to buy something custom-made, but did you know that the “failure” rate for custom made clothing online is significantly lower than buying ready-made online? It’s true! It’s because each garment we make is slow-fashion, and we’re not churning out 1000 copies of it. We know that statistically speaking, we have a pretty good shot at making you happy with the fit and quality of our clothes just by partnering with experienced tailors and talented bespoke designers. We further try to improve our odds by asking you for detailed measurements, photos and plenty of communication with your design team upfront and during the process.

But what if it doesn’t fit?

That’s where our Happiness Guarantee comes in. Each of the designer partners we work with is committed to your happiness as well. If your garment doesn’t fit you, we’ll ask you to take it to a local tailor that you like (or we’ll hook you up) and we’ll reimburse you for the alterations, up to 25% of the garment price. In most cases, we have found this to be sufficient. If the garment cannot be altered, or there